I cannot get the wireless remote control work. I can use the Escape-button, but no other button works. Buttons sometimes control volume. I have paired it correctly with the iPad (or Android Device or Windows PC). In my Bluetooth settings, I see RemotePAD. I have tried this many times and concluded the remote control does not work correctly.
First things first: Is the app you are using compatible with the remote control?
Please note that different remote control manufacturers and different telerpompter app developers use their own (and different) remote control system. Unfortunately there is no standard connection system for teleprompter remote controls.
Using an unsupported app may work partially and the remote control may appear to be malfunctioning, because of this it is easy to read messages from users saying that the remote is not working. This would be like trying to control a Sony TV with a Samsung remote.
Please check the compatible apps list and make sure to use a compatible app.
Restarting the BT pairing
Maybe the pairing is under wrong or corrupted mode, please try restarting the pairing by doing the following:
- Turn off the remote and completely delete (forget) from the bluetooth screen of your device (IMPORTANT: it is not enough to disconnect, the remote must disappear completely).
NOTE: If you have paired with other devices repeat this step on ALL DEVICES.
- Turn on the remote control by pressing START+A simultaneously and pair with your device again as RemotePAD (or RemotePAD-OK on same models).
Also check the following:
- If your remote has a side switch, move it to Teleprompter position [TP]. If your remote control lacks a side switch, skip this step.
- That the keyboard/Mouse mode is not active (the keyboard/Mouse is identified with a green light). If the remote led is green, please press the keyboard/Mouse button again to deactivate the keyboard and allow scroll commands to be sent to the app again.
Currently most bluetooth devices, after a successful first pairing, reconnect quickly just by turning them on, but from time to time the connection is not established correctly, although our bluetooth screen indicates that everything is ok. In these cases, forcing a new connection from scratch solves the problem.